911 caller: oh my god I keep hearing screaming and yelling at my neighbors house next door and it sounds like they are fighting
911 dispatcher: ok but did you witness it first hand or is it just hearsay?
Caller: what do you mean? I hear screaming and yelling, it is my understanding that they are fighting. I’m not going to walk over there and get right in the middle of it
Dispatch: sorry, second hand information isn’t credible enough for us to send out an officer, let us know when you have first hand information